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We had our annual furnace tune-up. This year the technician that arrived was Rakesh. I highly recommend you request him when you are scheduling your furnace work. His professionalism and courtesy were second to none. I will make sure to schedule him everytime I need work done on my furnace.
Our furnace stopped working and within 2 hours of me calling Four Seasons, a service technician who was friendly, thorough and knowledgeable, diagnosed the problem and ordered the part. The new part was delivered to my house and another service technician who too was courteous and efficient replaced the broken motor. He then cleaned our other furnace to ensure that it was in top working condition.
Our new furnace had to be serviced less than a year after we got it. My husband and I woke up from a strong burning smell coming through all the vents. I actually said to my husband “it smells like an electrical burn. (I trained to be a fire inspector several years ago so I am very aware of what different burns smell like!) there was a lose wire that could have caused a fire. Even had to pay for what four seasons did wrong because they denied any bad wiring and said it was pet hair. ( we have always had pets and never a problem). They denied the faulty wiring that the service man actually showed me. They can deny that there was a problem but shouldn’t it come down to the safety of their customers? It was a new heater less than a year old and they told us the burning was from our dog! I guess sales is higher than safety to them.
I had a tune up today and there is a part breaking, which the tech found out. Let me know cost so I can schedule an appointment later this year to replace it.
Very nice service and honest info for furnace tune up.
My Husband and I called at 4am on January 19th, 2020 and made an appointment with a young lady. We described the problem she told us that we would have someone come to our home between the hours of 9am-1p. The time has reached 1245p ... We called. They have no record of a ticket being issued to help solve our problem. Mind you, the temperature is about 3 degrees outside and the temp is slowly dropping in our home. You can imagine our frustration! They have all of our info, but not the schedule appointment!!!?? We had to reschedule for a new time between the hours of 2p-7p. Right now, we have our oven on to try to maintain, but we are sooooooo disappointed in this agent who took our info this morning and never did her job. I heard great things about this company, but this is our first experience and it's not starting off great. We'll see what the later time will bring us.
Tech was knowledgeable, friendly and arrived early, but called ahead. Great company. They have been servicing us for 10+ years.
Friday called and Adam came by, at once saw my problem was construction soot had gotten into registers and intake area and around furnace, vacuumed entirely and changed my air filter with my replacement and checked for heat loss, a storm window left open by workman and checked thermostat, which was working well. Technician Adam was super great guy and a "worker" . Best to you for hiring good people with expert training. Thanks Christian
My experience with four seasons was terrible. They came in my home to repair a furnace and took the payment the the heat went back out. Today they suppose come back out. I on the phone with them and they tell me they was not informed they had to come back out. REALLY!!!!!