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Four Seasons is a Torch Award Winner for Marketplace Ethics
Four Seasons Heating, Air Conditioning, Plumbing & Electric is recognized for doing what’s right — for our customers, our employees, and our communities.
What is the BBB Torch Award for Ethics?
The Chicago BBB Torch Awards for Ethics recognize organizations that elevate marketplace trust.
Winners demonstrate ethical leadership and measurable integrity across the “4 C’s”:
Character, Culture, Customers, and Community.
We want to celebrate our employees, the true recipients of this award. Their dedication is the reason our values shine through every service call. And to our customers and the community we serve — without your trust and support, we could not have reached this milestone once again. Thanks to you, we are now a two-time winner of the Torch Award from the Chicago BBB.
Why We Won the 2025 Torch Award from the BBB
CHARACTER
LEADERS AND TEAMS MODEL HONESTY AND ACCOUNTABILITY.
CULTURE
ETHICS-FIRST HIRING, TRAINING, SAFETY, AND ADVANCEMENT
CUSTOMER SERVICE
WRITTEN QUOTES, UPFRONT PRICING, AND FAIR RESOLUTIONS
COMMUNITY INVESTMENT
ONGOING INVOLVEMENT THAT BENEFITS LOCAL FAMILIES
Why We Were Honored in 2015 & 2025
- Transparent operations and pricing policies.
- Consistently strong customer feedback (44,000+ reviews).
- Employee care and development programs.
- Documented community support and volunteerism.
- Responsive service and complaint resolution.
We are the only heating, air conditioning, plumbing, and electric company in the state of Illinois to win the Torch Award for Ethics twice.
Award-Winning for Character
We have established clear codes of conduct and customer-first policies. Every team member-from technicians in the field to call center representatives-understands their responsibility to act with honesty and integrity.
- Ongoing education emphasizing ethical business practices
- Industry leading focus on HVAC safety
- Rewards for good job performance
- Managers are encouraged to share customer insights upward
- Customer & supervisor notified immediately if a mistake is made
Award-Winning for Culture
Field technicians are encouraged to make on-the-spot decisions that prioritize customer satisfaction rather than waiting for approvals. This trust not only strengthens customer relationships but also reinforces pride and accountability in our team.
- "Open Door Policy" about problems, questions, or concerns
- Competitive pay and benefits
- All feedback is reviewed by the owners and executives
- We embrace all diversity by respecting it in our employees, customers, suppliers and all other business partners
Award-Winning for Customer Service
Our business is about satisfying the customer. Without the customer, we would not exist. Therefore, at all times employees are to make total customer satisfaction their top priority.
- “No Hidden Fees” Guarantee
- Low-Price Guarantee
- Client C.A.R.E. Team
- No Unexpected Charges Ever
Award-Winning for Community Investment
As a locally based company, we see it as our responsibility to give back to the communities that have supported us for more than five decades.
- Earn and Learn Program
- Tuition Reimbursement for Employees
- Partnerships with Local HVAC Schools
- Reinvesting in Local Vendors & Contractors
- Consistent Acts of Generosity
Experience Award-Winning Service Today
When you choose Four Seasons, you're partnering with a company that has proven its commitment to ethical business practices and customer satisfaction. Our two-time Chicago BBB Torch Award recognition reflects the trust our community has placed in us for over 50 years. From heating and cooling to plumbing and electrical services, we bring the same integrity to every job. Contact us today and discover the Four Seasons difference.
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