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I had my A/C serviced on 8/5/20. During the visit I mentioned to the technical that the foundation of outdoor unit was settling at a sharp angle and asked if he could look at it and possibly fix it. I didn't know the extent of the repair. He said that this would need a separate visit. He submitted a request for an estimate. I spoke with a service rep at the office later that day who estimated a $1300 job involving adding new stones, additional coolant and labor. It sounded very high to me. The next day, Adam Johnson, contacted me saying he has been assigned this job. He asked if he could come by to check out the issue. He was AWESOME! He immediately identified the issue and asked if I had 2 bricks and a shovel. It took him 20 minutes to carefully hoisted the unit and place the bricks under it. DONE! He measured the coolant and determined none was needed. We called a supervisor and we agreed on a MUCH lower price for the visit. I can't thank Adam enough for his honesty and great service.