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I recently had an electrical issue, with respect to my air conditioning unit. Four Seasons determined that I needed to add a hard start kit to fix the problem. However, the cost to me would have been almost $600.00. I felt that the kit should have been apart of the initial Installation of my unit. Four Seasons took my concerns under consideration, and agreed with me. Today the service technician came out and gave my unit a thorough inspection, and installed the hard start kit, at no charge to me! It meant so much to me that Four Seasons listened to me, and took my concerns seriously, and ultimately agreed with me! They are a stand up company, and will forever have my respect! I like that they put this customers first! Also, shouts out to Jason for his professionalism, and for taking the time to explain everything to me!