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Beyond cleaning and checking our furnace, our tech was also polite, businesslike, and a font of information about how to get the most out of our system. The best advice was that he suggested that I put a reminder in my calendar to get our system cleaned a bit earlier than we had this year. I called for an appointment when it started getting cold in late October - and had to wait until mid-December for my appointment. They are that busy. So next year, a reminder will pop up in my calendar the first week of September so I can get my furnace checked on time! Thanks!