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I had Kasey from Four Seasons come in for the annual service of our furnace, humidifier and water heater this Friday. I also had Kasey take a look at our UV sterilier unit due to the bulb being out. Kasey took one look at ithe UV unit and told me that the outlet had been tripped and he reset it. Bulb came right back on. Needless to say, Kasey easily could have agreed and charged me for a new one. I appreciate his honesty and his professional additude. Especially since I was prepared to pay for the replacement. Kasey was quick, polite and friendly. The best part was that Four Seasons stands beside their products/labor and did not charge me for the maintenance of the furnace for the first 5 years!